Your privacy is important to us. This Privacy Policy explains how bygame collects, uses, and protects the personal information you share with us when you register, play, or interact with our platform. We recommend reading it in full — it's written in plain language so it's easy to follow.
1 Introduction
bygame operates the online casino platform at bygame.best and is committed to protecting the privacy of every Filipino player who uses our services. This Privacy Policy outlines the types of personal information we collect, the purposes for which we use it, and the measures we take to keep it safe.
This policy applies to all users of the bygame platform — whether you're just browsing, a newly registered player, or a long-time kabayan who's been with us since day one. By using bygame, you acknowledge and agree to the practices described here.
The bygame privacy framework is built to align with applicable data protection principles and the requirements of the Philippine Data Privacy Act of 2012(Republic Act No. 10173). We take our obligations under that law seriously, and we want you to feel confident that your data is in good hands every time you log in and play.
2 Personal Data We Collect
bygame collects only the information necessary to provide our services, verify your identity, process transactions, and meet our legal obligations. Below is a summary of the categories of data we may collect:
| Data Category | Examples | Required? |
|---|---|---|
| Identity Data | Full name, date of birth, nationality, government-issued ID | Yes (KYC) |
| Contact Data | Email address, mobile number, home address | Yes |
| Financial Data | GCash number, Maya account, bank account details, card info (masked) | Yes (transactions) |
| Account Data | Username, password (hashed), account preferences, transaction history | Yes |
| Gaming Data | Game history, session duration, bet amounts, win/loss records | Automatic |
| Technical Data | IP address, browser type, device ID, operating system | Automatic |
| Marketing Data | Promotional preferences, communication opt-ins | Optional |
We do not collect sensitive personal information such as biometrics, health records, or political views unless legally required or directly relevant to fraud prevention.
3 How We Collect Your Data
bygame collects your personal information through the following means:
- Direct interactions: When you register an account, make a deposit or withdrawal, contact our support team, or fill in any form on bygame.
- Automated technologies: As you use our platform, we automatically collect technical and usage data through cookies, web beacons, and similar tracking tools.
- Identity verification providers: During KYC (Know Your Customer) checks, we work with third-party verification services to confirm your identity using the documents you provide.
- Payment processors: When you transact via GCash, Maya, GrabPay, bank transfer, or card payment, transaction confirmation data is passed to us by the payment provider.
- Fraud detection systems: Automated monitoring tools may collect behavioral and session data to detect unusual activity and protect your account.
4 Why We Use Your Personal Data
bygame processes your personal information for specific, legitimate purposes only. We do not use your data in ways that are not described in this policy. Here is how we use the information we collect:
- Account management: To create, maintain, and secure your player account on bygame.
- Identity verification: To comply with KYC requirements and prevent underage gaming and fraud.
- Transaction processing: To handle deposits, withdrawals, and any refunds accurately and securely in Philippine Peso (₱).
- Customer support: To respond to your inquiries, resolve disputes, and provide assistance when you need it.
- Personalisation: To tailor your gaming experience, show relevant promotions, and remember your preferences.
- Legal compliance: To meet obligations under Philippine law, including anti-money laundering (AML) regulations and the Data Privacy Act.
- Security and fraud prevention: To monitor and protect against suspicious activity, account takeovers, and system abuse.
- Marketing communications: To send you information about promotions and new games — but only if you have opted in. You can opt out at any time.
bygame will never sell your personal data to third-party marketers or data brokers. Your information is used solely to operate and improve the platform and to comply with legal requirements.
5 Sharing Your Information
bygame does not share your personal information with third parties except in the following limited and necessary circumstances:
- Payment service providers: GCash, Maya, GrabPay, InstaPay, PESONet, BDO, BPI, UnionBank, Visa, and Mastercard receive transaction data required to process your deposits and withdrawals.
- Identity verification partners: Trusted KYC providers may process your submitted documents to confirm your identity as required by law.
- Game providers: Our licensed game technology partners receive session and gameplay data to deliver fair game outcomes and technical support.
- Legal and regulatory authorities: We may be required by law to share certain data with Philippine regulatory bodies, law enforcement, or government agencies.
- Fraud prevention services: We may share data with third-party fraud detection tools to protect all players on the bygame platform.
All third parties who receive your data are bound by strict data protection agreements and are not permitted to use your information for any purpose beyond what bygame has authorised.
6 Cookies and Tracking Technologies
bygame uses cookies and similar tracking technologies to improve your experience on the platform. Cookies are small text files stored on your device when you visit a website.
We use the following types of cookies:
- Essential cookies: Required for the platform to function properly — logging in, maintaining your session, and processing transactions. These cannot be disabled.
- Preference cookies: Store your settings such as language, game preferences, and display options so you don't have to reset them every visit.
- Analytics cookies: Help us understand how players use bygame — which pages are visited most, how long sessions last, and where users encounter issues — so we can make improvements.
- Marketing cookies: Used to present relevant promotions within the bygame platform based on your activity. These are only active if you have consented.
You can manage your cookie preferences through your browser settings. Disabling non-essential cookies will not affect your ability to play on bygame, but some personalisation features may be limited.
7 How We Protect Your Data
bygame employs industry-standard security measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. These include:
- 256-bit SSL/TLS encryption for all data transmitted between your device and our servers
- Encrypted storage of sensitive data including passwords (stored as hashed values, never in plain text) and payment details
- Multi-factor authentication options for account login
- Continuous security monitoring and intrusion detection systems
- Regular security audits and penetration testing by independent specialists
- Strict access controls — only authorised staff with a legitimate business need can access player data
Your role matters too. We strongly encourage you to use a strong, unique password for your bygame account, enable any available two-step verification, and never share your login credentials with anyone. If you suspect your account has been compromised, contact us immediately at support@bygame.best.
8 How Long We Keep Your Data
bygame retains your personal data only for as long as necessary to fulfill the purposes outlined in this policy and to comply with applicable legal obligations. Specific retention periods include:
- Account data: Retained for the duration of your active account plus minimum of 5 years following account closure, as required by anti-money laundering regulations.
- Transaction records: Retained for a minimum of 5 years to comply with financial reporting and audit requirements.
- Identity documents: Retained for the period required by KYC compliance obligations.
- Support communications: Retained for up to 3 years for quality assurance and dispute resolution purposes.
- Marketing data: Retained until you withdraw consent or for up to 2 years of inactivity, whichever comes first.
Once retention periods expire, data is securely deleted or anonymised so it can no longer be linked to you as an individual.
9 Your Data Rights
As a player on bygame and as a data subject under the Philippine Data Privacy Act, you have the following rights regarding your personal information:
You can request a copy of the personal data bygame holds about you at any time.
If any information we hold about you is inaccurate or outdated, you can ask us to correct it.
You may request the deletion of your personal data, subject to legal retention obligations that may require us to keep certain records.
You can object to the processing of your data for marketing purposes at any time by contacting us or updating your communication preferences.
You may request a machine-readable copy of the personal data you provided to us so you can transfer it to another service.
In certain circumstances, you can ask us to restrict how we process your data while a dispute or complaint is being resolved.
To exercise any of these rights, please contact our data protection team at support@bygame.best. We will respond to all valid requests within 30 days.
10 Children's Privacy
bygame is strictly intended for adults aged 21 and above. We do not knowingly collect personal information from anyone under the legal gambling age. If we discover that a minor has registered on our platform, we will immediately close the account and delete all associated data.
If you are a parent or guardian and believe your child has accessed registered on bygame without your knowledge, please contact us immediately at support@bygame.best so we can take prompt action.
11 International Data Transfers
bygame primarily processes and stores data within secure data centers serving the Philippine market. In limited circumstances — such as when working with internationally operated game technology providers or cloud infrastructure partners — some data may be processed outside the Philippines.
When such transfers occur, bygame ensures they are protected through appropriate contractual safeguards, including standard data protection clauses that require the recipient to uphold data security standards equivalent to those described in this policy.
12 Third-Party Links
The bygame platform may include references to third-party services such as payment processors. Please note that once you leave the bygame website and access third-party platform (for example, the GCash or Maya app to complete a transaction), you are subject to that platform's own privacy policy — notours.
bygame is not responsible for the privacy practices of third-party websites or services. We encourage you to review the privacy policies of any external platforms you use in connection with your bygame account.
13 Changes to This Privacy Policy
bygame may update this Privacy Policy from time to time to reflect changes in how we operate, updates to applicable laws, or improvements to our data handling practices. When we make significant changes, we will:
- Update the "Last updated" date at the top of this page
- Notify registered players via email
- Display a notice on the platform the next time you log in
We encourage you to review this page periodically so you stay informed about how bygame handles your data. Continued use of the platform after any changes constitutes your acceptance of the updated policy.
14 Contact Us
If you have any questions, concerns, or requests related to this Privacy Policy or how bygame handles your personal information, please don't hesitate to reach out:
- Email: support@bygame.best
- Live Chat: Available 24/7 directly through the bygame platform
- FAQ: Visit our FAQ page for quick answers on account and data queries
For formal data privacy complaints or requests to exercise your rights under the Philippine Data Privacy Act, please send an email with the subject line "Data Privacy Request" and include your registered email address and a description of your request. We will acknowledge your message within 3 business days and respond in full within 30 days.